Terms of Sale

 

Welcome to Linky’s

These Terms of Sale explain the terms that apply when you purchase products from Linky’s.

By placing an order through our website, you agree to these terms. We recommend reading them before placing your order.

Products & Descriptions

We take great care to make sure our product descriptions, photographs and information are as accurate as possible.

Many of our products are handmade or individually prepared, so small variations in colour, appearance, shape or finish may occur. These natural differences are part of what makes handmade products unique.

Fragrance can also be experienced differently from person to person, so scent descriptions are provided as a guide.

Prices & Payment

All prices shown on our website are the prices payable for the products at the time your order is placed, unless otherwise stated.

Payment must be successfully received before your order can be processed and dispatched.

We reserve the right to correct pricing or listing errors where an obvious mistake has occurred. If this affects an order you have placed, we will contact you as soon as possible.

Placing an Order

When you place an order, you are making a request to purchase the products selected.

Once your order has been received, you will receive an order confirmation. Your order will then be prepared for dispatch.

We reserve the right to contact you if there is a problem with your order, including an issue with stock availability, payment or delivery information.

Delivery

Orders are normally dispatched the day after they are placed, excluding Saturdays and Sundays.

We choose the most appropriate delivery service for each order based on factors such as weight, size and destination.

We regularly use DPD, Royal Mail and InPost.

For customers within our eligible SE postcode area, local home delivery is also available for a flat fee of £3.

For full information about delivery, please see our Delivery Information page.

Returns & Cancellations

We want you to be happy with your Linky’s purchase.

If you change your mind about an order, your cancellation and return rights may depend on the type of product purchased and the circumstances of the order.

Some products may be unsuitable for return once opened or used, particularly products relating to hygiene, fragrance or personal care.

Nothing in these Terms of Sale affects your statutory rights as a consumer.

If you would like to discuss returning or cancelling an order, please contact us as soon as possible and we will explain the options available to you.

Damaged, Incorrect or Faulty Items

We carefully check and package orders before they leave us.

If your order arrives damaged, faulty or contains an incorrect item, please contact us as soon as possible with details of the problem.

Where appropriate, we may ask you to provide photographs or other information to help us resolve the issue.

We will work with you to find an appropriate solution in accordance with your consumer rights.

Handmade Products

Many Linky’s products are handmade with care.

Because of this, slight differences between individual products can occur. These may include variations in colour, shape, finish or appearance and do not necessarily indicate a fault.

We always aim to ensure that every product meets our expected standard before it is sent to you.

Fragrance Products & Safety

Please always follow the safety and care instructions supplied with your products.

Wax melts, candles, burners, fragrance products and other items should be used only as intended and kept away from children, pets and anything that could catch fire.

Please refer to our Wax Safety and Candle Care & Safety information for further guidance where applicable.

Availability

We do our best to keep our website stock information accurate. However, occasionally a product may become unavailable before an order can be fulfilled.

If we are unable to supply an item you have ordered, we will contact you and discuss the available options.

Contacting Us

If you have any questions about an order, product or these Terms of Sale, please get in touch with us.

We’re a small independent business and we’re always happy to help wherever we can.

Thank you for choosing Linky’s and supporting our small business.

Love,

Linky ♡